Return Policy

Thank you for shopping at Evoni! We are dedicated to ensuring our customers are satisfied. Please review our return policy below.

Returns:

We offer a 14-day return period, where you can return your order without giving any specific reason. The 14 days start from the day you receive your package. To be eligible for a return, the item must be unused, in its original packaging, with tags attached, and in the same condition as when you received it.

Refunds:

Once we receive your return, our team will inspect the item and process your refund. Refunds will be made to the original payment method within 10 business days.

Changes:

If you have received a defective or damaged item, we will be happy to exchange it for a new one. Please contact our customer service via the contact form to initiate an exchange.

Return shipping:

When returning, the customer is responsible for a fixed return shipping cost of SEK 120, which is deducted from the refund amount. This does not apply to complaints about defective or damaged goods.

A return shipping label will be sent to you via email, and you will drop off the package at your nearest representative. The return will be sent using a trackable shipping service to ensure that we can receive and handle your return safely and correctly.

How to initiate a return:

To initiate a return, please contact our customer service via our contact form. Please provide your order number, a brief explanation of the reason for the return, and any relevant images if applicable.

Cancellations:

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

Contact us:

If you have any questions or concerns about our return policy, please contact our customer service via our contact form page.

Thank you for choosing Evoni! We appreciate your order and strive to make your shopping experience as good as possible.