Frequently asked questions & answers
Is it safe to shop at Evoni?
Yes. It is safe to shop at Evoni.
We offer secure payment methods, a 14-day return policy, and customer support to help you with any questions before, during, or after your purchase.
Is Klarna available as a payment option?
Yes, Klarna is available as a payment option where applicable.
Through Klarna, you can, for example, pay directly or later.
Is shipping really free?
Yes. At Evoni, we always offer free shipping on all orders, regardless of order value.
We want shopping with us to be easy and secure, without unexpected costs at checkout.
How long does delivery take?
Our standard delivery usually takes about 10 working days.
Delivery time may vary slightly depending on stock availability, high demand, the shipping company's handling, or your delivery address.
Will I get a tracking number?
Yes. Once your order has been dispatched, you will receive a tracking number via email, allowing you to follow your delivery.
If you cannot find your tracking number, we recommend checking your spam folder first. You can also contact our customer service, and we will assist you further.
Where is my order shipped from?
Evoni works with several warehouse solutions to be able to offer a wide range of products and free shipping.
Some products are shipped from warehouses in Sweden, while others may be shipped from our external warehouses outside Sweden depending on the product and availability.
Can I cancel my purchase?
Yes. You have a 14-day right of return from the date you receive your order.
To initiate a return, please contact our customer service, and we will provide you with instructions on how to proceed.
What does a return cost?
In case of a return, the customer is responsible for the return shipping cost. The return fee is SEK 119 and will be deducted from the refund once we have received and processed the return.
The return must be sent according to our instructions so that we can link it to the correct order.
How do I make a return?
Contact our customer service with your order number and let us know which products you wish to return.
We will then send you instructions on how to complete the return correctly.
When will I receive my refund?
Once we have received and checked your return, the refund will be processed using the same payment method used for the purchase.
It may take a few banking days for the amount to appear in your account, depending on your bank or payment provider.
Can I cancel my order?
Once a payment has been processed, the order is usually handled quickly, and we therefore cannot guarantee that a cancellation will be possible.
Please contact us as soon as possible if you wish to cancel your order, and we will do our best to help you.
What payment methods do you offer?
We offer several secure payment options, depending on country and availability.
Common payment methods include: Visa, Mastercard, Klarna, Apple Pay, PayPal, Google Pay, Shop Pay.
How do I know what size to choose?
We recommend that you refer to our size guide on the product page.
If you are between two sizes, the choice often depends on the fit you prefer. In that case, choose the size you usually wear.
Are your leggings squat-proof?
Our training clothes are designed to provide a comfortable and secure feeling during exercise and everyday life.
How do I contact Evoni?
You can contact us via our contact form or by using the email address provided on our website.
We will be happy to help you with questions about orders, deliveries, returns, sizes, or products.